Privacy Policy

Privacy Act 1988

Beta Kidz maintains a policy of strict confidence concerning your personal information. Our privacy policy has been developed in accordance with the Commonwealth Privacy Act 1988 (the “Privacy Act”).

Collecting Personal Information

All information collected is for the purpose of providing consultancy and counselling services to you. Generally, we will obtain personal information directly from you.

This will include contact details and may include sensitive information such as health information. If we obtain information about you without your knowledge and the law requires your express consent to obtain it, then you will be contacted by us.

We may also collect information from you if you subscribe to any of our regular newsletters.

Records of early childhood consultancy and counselling will be kept.  These will be stored separately from your personal details, to ensure your privacy.

In accordance with the law, counselling records will be held for a period of seven (7) years, after which time will be permanently destroyed.

Web-Site and Cookies

You can access and view the majority of our website without revealing information about yourself.  The exception to this is if you register and log in to access our services.  A cookie is used solely for login purposes. 

For statistical purposes, the server collects and stores the following information about visitors to the Beta Kidz website:

·         IP address and browser type 

·         Date and time our site was accessed

·         The internet address of the website that linked you to the site

This information is used to track the number of visitors to various areas of the site.  It does not identify individuals.

If you provide us with your email address it is solely used to provide services you request and not provided to third parties. 

Use and Disclosure of Information

The personal information we obtain helps provide an efficient consultancy and counselling service to you.

Confidentiality will be maintained in most cases however from time to time we may be required to disclose information to third persons and the following are examples of the circumstances in which we might be required to make such a disclosure:

·         if your files are subpoenaed in accordance with the order of a court of law;

·         when it is judged that to not disclose information to other’s may result in clear danger to you or your family or  to others;

·         when reporting of information is required by law.  Please note that under the Children and Young Persons (Care and Protection) Act 1998, it is mandatory to report suspicions of child abuse and/or neglect to the relevant child protection agency.

Due to the nature of online consultancy and counselling, it is your responsibility to protect the privacy of information that you receive, including any passwords and login information.  You should take steps to ensure that your sessions are kept private and confidential from observation by other persons.

Consultancy and counselling are intended solely for your use.  All information is tailored to meet your individual situation/circumstances and is therefore not appropriate to be shared with others. If you wish to share information with other persons, prior written consent must be obtained from Beta Kidz.  You cannot, without permission alter or edit any information received from Beta Kidz.

This website and emails received by you may include surveys that seek your feedback on the services provided to you by Beta Kidz.  This information is used to improve our services and identify potential website and service enhancements.  By providing Beta Kidz with any information or ideas you acknowledge that Beta Kidz is free to use this feedback for any purpose whatsoever, without any compensation to you.

Access

If access to the information we may have concerning you is required, you may request to see what it is and if it is up to date. This will be subject to any exemptions allowed under the Privacy Act.

If we refuse to allow access to your personal information, you will be informed and given details of what exemptions under the Privacy Act prevent its acquisition.

Please note, a request for access will most probably incur a reasonable fee in providing such a service.

Accuracy

All reasonable steps are taken to ensure our information is accurate, complete and up-to-date. If any information we have is inaccurate please contact us immediately and we will take all reasonable steps to correct it.

Security

All information is kept in a secure environment. Electronic security includes the use of fire walls and password access to designated personnel. This is to ensure personal information is not accessed by unauthorised personnel, lost or misused.

Contacts

If you wish to access your personal information, have a complaint as you believe your privacy has been breached or wish to update your details, please contact:

Aimee Edworthy

E-mail: info@betakidz.com.au

   We will respond to your enquiry in a timely manner.